Support

To assist our customers, idsDesignTOUCH® provides extensive technical support. Our support goal is to ensure you realize timely and professional expertise with your software investment. We want you to be successful with your projects.

support@idsDesignTOUCH.com


Installation Steps

  1. Click the link provided in the order confirmation email, this will take you to the licensing/download page for idsDesignTOUCH. On this page you will find links to the product installer and the license code for your purchase. Click the link associated with the installer that fits your hardware platform (32-bit or 64-bit).
  2. Once downloaded, simply double click the installation file.
  3. Launch your Autodesk software. The first time you do this after completing the installation, the licensing interface for idsDesignTOUCH will be presented. In the Product Key box, put in the license code that you were provided with in Step 1.
  4. Click the Checkout button. If you are able to obtain your license successfully, the Status box will turn green. Once you see that licensing is completed click the Close button.
  5. Within your Autodesk software ribbon toolbar, click the Add-ins ribbon selection. Under the Tools section of the menu you will see the icon that indicates that the idsDesignTOUCH application has been installed.

Download a PDF version of the click-by-click Installation Steps


Frequently Asked Questions

  • How does the software work?
    The plug-in is installed on a machine that has either Autodesk® Revit® or Autodesk® Navisworks® Manage installed as well as the SMART Board® drivers. Once the plug-in is installed there is no additional configuration; a user simply loads Navisworks Manage and the plug-in is auto-loaded.
  • What is involved to make the software work with the SMART Board?
    If the user has a functioning SMART Board (calibrated correctly, etc.) then there is no other setup for our plug-in. The users that will likely download this plug-in already have a SMART Board and any board specific setup will already be completed. If there are any "board specific" setup requirements, contact your SMART Board technical resource.
  • What software and drivers are required to run Autodesk Revit plug-in for SMART Board?
    » Operating System: 32-bit/64-bit Windows 7
    » Autodesk Revit: 32-bit/64-bit versions releases (2014, 2013)
    » SMART Meeting Pro™ software (& Meeting Pro Premium)
    » Most recent SMART Board drivers
  • What software and drivers are required to run Autodesk Navisworks Manage plug-in for SMART Board?
    » Operating System: 32-bit Windows XP or 32-bit/64-bit Windows 7
    » Autodesk Navisworks Manage: 32-bit/64-bit versions releases (2013, 2012, 2011)
    » SMART Meeting Pro™ software (& Meeting Pro Premium)
    » Most recent SMART Board drivers
  • What SMART Boards are supported?
    SMART Board 800 series and SMART Board 8000 series are both supported.
  • Does the idsDesignTOUCH Autodesk Revit plug-in for SMART Board plug-in work with Autodesk Revit LT?
    No, the Revit plug-in for SMART Board only works with Autodesk Revit, Autodesk Revit Architecture, Autodesk Revit MEP, and Autodesk Revit Structure.
  • Does the idsDesignTOUCH Autodesk Navisworks Manage plug-in for SMART Board plug-in work with Autodesk Navisworks Simulate or Autodesk Navisworks Freedom?
    No, the Autodesk Navisworks Manage plug-in for SMART Board only works with Autodesk Navisworks Manage.
  • Who developed idsDesignTOUCH?
    idsDesignTOUCH was developed by ids Engineering in collaboration with SMART Technologies.